Big data is now a must for all destination managers, but having access alone isn’t enough. How can all this data be effectively translated into actionable steps?
The opportunities are endless: every bit of data can lead to actions that help your destination grow, perform better, and beat competitors.
Let’s look at some basic and important ways to use data to improve your tourist destination’s success, using Data’s Appeal destination management platform D / AI Destinations.
HELP OPERATORS BOOST THEIR REPUTATION & IMPROVE THE DESTINATION’S OVERALL IMAGE
CHALLENGE
After all, the reputation of a destination is the result of the combined efforts and performance of businesses.
Ranging from hotels and restaurants to cafes, museums, parks, and shops, the performance of each individual business ultimately moulds the reputation of a city or country.
The question is, how can you help your operators and business owners improve their reputation, including their online presence, through the help of tourism data?
SOLUTION
Analyse each individual sector of your destination (hotels, restaurants, attractions, etc.), identify strengths and weaknesses and share the results with operators and all stakeholders.
The following is a sample of semantic analysis focusing on the hospitality sector of a particular city.
You’ll notice that certain areas of the facilities — such as costs and rooms — receive a lower Sentiment Score. This indicates that these aspects are met with less favourable opinions, often expressed negatively online, consequently impacting the destination’s reputation adversely and calling for improvements.
Another point for discussion with operators is how people use digital platforms.
Where do they typically leave feedback? What platforms do they use to plan their trips? Which channels should operators focus on monitoring and improving to attract attention?
Sharing this data means you can reconsider the pricing, invest in room upgrades, and enhance the services.
A similar approach can be taken with venue and restaurants, as well as museums and tourist attractions.
IMPROVE VISITORS’ EXPERIENCE BY MAKING THE RIGHT INVESTMENTS
CHALLENGE
What a destination provides in terms of public transportation, information centers, city passes, and other services significantly impacts the visitor experience.
How do you pinpoint when and where to step in to fix problems and make travellers’ experiences better?
SOLUTION
Once again, review sentiment data and online content semantics for each sector to gauge people’s perceptions and pinpoint critical destination issues that require intervention.
What are people complaining about? Is it shortage of parking, steep museum fees, or a weak public Wi-Fi signal?
Being aware of your areas of weakness means you can identify the necessary collaborators to address and resolve these issues, as well as determine the actions needed to enhance the visitor experience.
The following is the semantic analysis of recent content for a renowned Italian art city, revealing that accessibility emerges as the topic with the least favorable Sentiment Score, standing at 74 out of 100.
This provides the city with a chance to reassess accessibility to its cultural sites, striving for greater inclusivity for everyone.
UNDERSTAND YOUR VISITORS TO MAKE YOUR MARKETING CAMPAIGNS MORE EFFECTIVE
CHALLENGE
Destination marketing campaigns are neither easy to plan or to measure. How can I be certain that my investments are yielding the best returns? That I’ve accurately identified and reached the intended audience? That my campaigns are strategically rolled out in the most promising countries?
SOLUTION
Information regarding hotels, pricing, airline flights, and sentiment analysis is extremely valuable for enhancing tourist profiling at your destination and determining the most effective allocation of your promotional budget.
Analyse this tourism data to gain deeper insights into your target visitors and their preferences:
- Where are your international visitors flying in from?
- What are the preferred aspects of their stay?
- Which class of flights do they usually book: economy, business, or first class?
- What is their budget for accommodation?
- How long is their typical duration of stay?
This, along with more information, can help you develop more precise profiles of the individuals you intend to target.
For instance, if sentiment analysis indicates that particular museums, beaches, or clubs are highly appealing aspects of your destination, why not focus your social media marketing campaigns or YouTube videos on those places?
On the other hand, directing resources towards aspects of the destination that receive significant criticism from tourists could potentially attract a segment of visitors who may end up disappointed with their experience.
Here, for example, we see a destination that has tourists coming mainly from Germany, the US and the United Arab Emirates. US travellers book at least three months in advance and stay an average of one week.
For Germans, however, who typically have an average stay of two days, you can suggest numerous weekend getaway ideas.
EVALUATE THE EFFECTS OF SIGNIFICANT EVENTS TO FINE-TUNE SERVICE ORGANISATION
CHALLENGE
Major events can either be a boon or bane for a tourist destination.
While they serve as a significant draw and positively impact the local economy, major events can also pose challenges for residents and the surrounding environmental ecosystem.
So, how can you guarantee ideal experiences for both tourists and residents, even during major events?
SOLUTION
Information regarding events and anticipated crowds is highly valuable for predicting flows and implementing optimal organisational strategies.
Monitor the rise in demand, saturation of hotels and short-term rentals, peak attendance days, and the geographic distribution of events to efficiently manage your destination and cater to tourists.
With a granular analysis of events, you can answer several questions such as:
- Are there specific zones with a higher concentration of events requiring increased attention to manage crowd flow effectively?
- Can the services provided in these areas be better?
- How can the signage directing attendees to the venue be improved?
For example, the following analysis looks at where events are happening in an area and how many people are expected to attend each day.
COMPARE YOUR DESTINATION’S OFFERINGS WITH THOSE OF COMPETITORS
CHALLENGE
In today’s competitive tourism landscape, every destination, regardless of size, needs to allocate time and resources to enhance its visibility and competitiveness.
Through these thorough comparisons with destinations that share similar offerings and geographical characteristics, you can capture new market shares and boost tourist arrivals and satisfaction.
How can you quickly and reliably conduct a benchmarking analysis?
SOLUTION
Platforms like D / AI Destinations enable you to easily compare your destination with others with just a click.
On Data’s Appeal platform, you can simply use the ‘COMPARE‘ function to juxtapose one city or country against another, simplifying the comparison of two destinations.
Rapidly comparing with competitors provides insights into your market positioning and helps identify weaknesses, enabling more effective investment strategies.
COMPARE THE RESULTS OF THE PRESENT YEAR WITH PREVIOUS YEARS
CHALLENGE
“How was the season?” is a frequently asked question in the tourism industry. Stakeholders and partners are keen to understand the season’s performance in terms of attendance, bookings, hotel revenue, sentiment, and more. Again, making a direct comparison isn’t as straightforward as it seems.
SOLUTION
With a destination management platform, select your desired tourism data and conduct an automatic comparative analysis once it’s consolidated and fully updated, to assess any changes from the previous year or season.
Recently, the Data Appeal team used D / AI Destinations to analyse how the summer season in Italy compared to last year’s.
They compared:
- Hotel and non-hotel rates
- Offers put up for sale on OTAs
- OTA saturation level
The data indicates that summer tourism in 2023 showed positive performance overall, although it fell slightly short of the outstanding results seen during the same period in the previous year.
While the data for June and July closely resembled those of 2022, there was a noticeable decline in OTA bookings and a rise in unsold bookings towards the end of the month and into August.
The decrease in the digital presence of Italians, a reliable reflection of market trends, indicates a tangible drop in the number of Italian visitors.
ANTICIPATE YOUR DESTINATION’S TOURIST FLOWS
CHALLENGE
Anticipating the number of visitors to your area or country in advance is crucial.
You can predict peak periods in advance and arrange services to mitigate inconvenience for both tourists and locals.
However, acquiring this information can be complex, as often only tourism offices have the capability to detect it.
How can we forecast trends in tourist flows using current and trustworthy tourism data?
SOLUTION
Use data on OTAs and flight arrivals.
Gather real-time sales trends from prominent portals to gauge anticipated arrivals. Additionally, analyse trends in airline bookings to assess whether arrivals are on the rise or decline, and by how much.
By merging this tourism data, you can create accurate projections regarding tourism flows.
Consider D / AI Destinations: within the ‘OTA Focus‘ section, you’ll discover an examination of OTAs (like Booking) as well as rates for hotels and short breaks.
In the “Flights” section, you’ll find bookings for the upcoming 12 months, along with arrival statistics and cancellation rates. The latter data is sourced from Travelport, one of the primary international GDSs.
MANAGE OVERTOURISM
CHALLENGE
Overtourism poses a significant challenge for numerous tourist destinations.
Predicting arrivals and safeguarding the social and cultural integrity of the destination is indeed one of the paramount challenges of our era.
SOLUTION
Data can serve as the antidote for overtourism. Many destinations have used and continue to data in this way.
Some destinations utilise data to analyse each specific area within the destination.
Are there regions with positive sentiment and notable attractions that can be promoted to redirect tourists’ focus toward less crowded areas?
On the other hand, are there areas with a high density of attractions but low sentiment, where intervention is needed to prevent overcrowding?
Below, you’ll find an interactive map from D / AI Destinations, providing a quick overview of where attractions are clustered and the perception of each area.
GENERATE AUTOMATIC TOURISM REPORTS FOR DISTRIBUTION TO THE MEDIA
CHALLENGE
Television, magazines, and newspapers frequently seek to cover your destination on an international scale.
Plus, showcasing tourism advancements in the media is an effective means for political representatives to showcase investments to the public, while also involving new partners and stakeholders.
Therefore, securing current, up-to-date, and comprehensive information on tourism trends to share can often be challenging for a tourist destination.
SOLUTION
Utilising a tool that automatically gathers, organises, and analyses data is an excellent method to ensure access to all the essential information for sharing.
For instance, with D/AI Destinations, one can easily navigate to the ‘Reports‘ section, choose the desired analysis period, and generate a PDF document for sharing or printing.
This convenient feature ensures that the data is readily available for distribution to the press or publication on your own media channels.
